Text UnitedHow To Provide Multilingual Customer Support (in 2021) — Text UnitedIt’s all very well investing in top-tier marketing campaigns to attract new customers; but what about the ones you’ve already got?Jul 23, 2021Jul 23, 2021
Text UnitedMultilingual Customer Support: Speaking Your Customers’ LanguageThere exists in the world of global customer support just two deadly sins: conjecture and sloth.Jul 12, 2021Jul 12, 2021
Text UnitedWhy Invest in Multilingual Customer Experience (MCX)? — Text UnitedYour customers are experiencing their journey with you from different geographical locations and with an array of native languages.Jun 22, 2021Jun 22, 2021
Text UnitedAI in Customer Service — The Hidden World Beyond Chatbots — Text UnitedThink about the last interaction you had with a company. Was it with a live agent? Was it a chatbot? Perhaps it was a human-AI hybrid that…Jun 17, 2021Jun 17, 2021
Text UnitedCustomer Spotlight: European Resuscitation Council (ERC) — Text UnitedWitnessing a cardiac arrest: a distressing and pressurised situation in which the average person would probably rather not find themselves.Jun 14, 2021Jun 14, 2021
Text UnitedCustomer Spotlight: COSA — Supply Chain Transparency — Text UnitedMay 31, 2021May 31, 2021
Text UnitedVoice of Customer: Digitalisation & Accountability — Text UnitedThe process — sending out surveys, gathering the received data and prioritising its conclusions — might seem like a pretty abstract one…May 28, 2021May 28, 2021
Text UnitedThe Art of Storytelling — Text United — Creating a Brand NarrativeMay 12, 2021May 12, 2021
Text UnitedMachine Translation, is it really free?We created a short overview of a few popular machine translation engines’ T&Cs: Google Translate, Microsoft Translator, IBM Watson, and…Aug 4, 2020Aug 4, 2020