Text UnitedHow To Provide Multilingual Customer Support (in 2021) — Text UnitedIt’s all very well investing in top-tier marketing campaigns to attract new customers; but what about the ones you’ve already got?6 min read·Jul 23, 2021----
Text UnitedMultilingual Customer Support: Speaking Your Customers’ LanguageThere exists in the world of global customer support just two deadly sins: conjecture and sloth.7 min read·Jul 12, 2021----
Text UnitedWhy Invest in Multilingual Customer Experience (MCX)? — Text UnitedYour customers are experiencing their journey with you from different geographical locations and with an array of native languages.6 min read·Jun 22, 2021----
Text UnitedAI in Customer Service — The Hidden World Beyond Chatbots — Text UnitedThink about the last interaction you had with a company. Was it with a live agent? Was it a chatbot? Perhaps it was a human-AI hybrid that…7 min read·Jun 17, 2021----
Text UnitedCustomer Spotlight: European Resuscitation Council (ERC) — Text UnitedWitnessing a cardiac arrest: a distressing and pressurised situation in which the average person would probably rather not find themselves.4 min read·Jun 14, 2021----
Text UnitedCustomer Spotlight: COSA — Supply Chain Transparency — Text United4 min read·May 31, 2021----
Text UnitedVoice of Customer: Digitalisation & Accountability — Text UnitedThe process — sending out surveys, gathering the received data and prioritising its conclusions — might seem like a pretty abstract one…6 min read·May 28, 2021----
Text UnitedThe Art of Storytelling — Text United — Creating a Brand Narrative8 min read·May 12, 2021----
Text UnitedMachine Translation, is it really free?We created a short overview of a few popular machine translation engines’ T&Cs: Google Translate, Microsoft Translator, IBM Watson, and…7 min read·Aug 4, 2020----